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<td><span style="font-family:Helvetica, sans-serif; font-size:20px;font-weight:bold;">Health Tech | Fierce Healthcare</span></td>
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<td><a href="https://www.fiercehealthcare.com/ai-and-machine-learning/hartford-healthcare-k-health-launch-patientgpt-new-ai-tool-help-patients" style="font-family:Helvetica, sans-serif; letter-spacing:-1px;margin:0;padding:0 0 2px;font-weight: bold;font-size: 19px;line-height: 20px;color:#222;">Hartford HealthCare, K Health launch new AI system</a>
<div style="font-family:Helvetica, sans-serif; text-align:left;color:#999;font-size:11px;font-weight:bold;line-height:15px;">Apr 1st 2026, 13:45</div>
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<p><div class="col content" morss_own_score="4.906542056074766" morss_score="40.486221200459795">
<p>As artificial intelligence becomes <a href="https://www.fiercehealthcare.com/ai-and-machine-learning/ai-chatbot-use-health-information-16-2024-rock-health-survey">an increasing source</a> of healthcare information, Hartford HealthCare and K Health <a href="https://www.prnewswire.com/news-releases/hartford-healthcare-and-k-health-launch-patientgpt-a-new-247-ai-bridge-to-the-clinical-care-team-302725573.html?tc=eml_cleartime">announced</a> Thursday the launch of a new tool serving as a “24/7 AI bridge” to its care team.</p>
<p>PatientGPT is designed to “provide personalized education and guidance” using patients’ data, through its secure access to medical records, to answer health questions, the announcement said. </p>
<p>"We are at an inflection point in healthcare," Allon Bloch, K Health CEO and co-founder, said in the announcement. "Demand is accelerating, and patients are already using AI to navigate their lives. The question isn't whether AI will shape healthcare—it's about how we do it in a safe, transparent way, inside a health system that connects to your medical records and your care team. PatientGPT represents that turning point."</p>
<p>A <a href="https://www.fiercehealthcare.com/ai-and-machine-learning/ai-chatbot-use-health-information-16-2024-rock-health-survey">recent report from Rock Health</a> found that 32% of respondents reported using AI chatbots, such as ChatGPT and Gemini, to seek out health information. Similarly, <a href="https://www.kff.org/health-information-trust/poll-1-in-3-adults-are-turning-to-ai-chatbots-for-health-information-equaling-the-share-who-use-social-media-for-health/">KFF found</a> that 32% of adults nationwide use such tools for health questions—with 29% of adults seeking physical health information and 16% seeking mental health information.</p>
<p>Researchers at K Health built the system to “understand the language of medicine,” and help patients ask clarifying questions, provide relevant context and offer immediate care access when appropriate, the announcement said. </p>
<p>With PatientGPT, users can access plain-language lab results, ask health-related questions, identify potential medication interactions, schedule in-person visits and more. </p>
<p>Clinicians can also review summaries of chats within the platform.</p>
<p>A beta version of the tool is currently rolling out for a limited number of patients 18 years old and older in Connecticut, Hartford Healthcare told Fierce Healthcare in an email. PatientGPT does not diagnose conditions, prescribe treatments or operate autonomously, the system said.</p>
<p>Hartford HealthCare President and CEO Jeff Flaks said in the announcement that the system is “on a mission to be the most consumer-centric health system” in the nation.</p>
<p>“So much of healthcare has traditionally been organized around the provider, but it's clear we have to meet people where they are and where they desire to be met,” Flaks said. “With PatientGPT, we are introducing a new tool that supports your health and provides access to a 24/7 care team, while protecting the human relationships at the heart of care."</p>
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<td><a href="https://www.fiercehealthcare.com/payers/unitedhealthcare-launches-avery-generative-ai-companion-members" style="font-family:Helvetica, sans-serif; letter-spacing:-1px;margin:0;padding:0 0 2px;font-weight: bold;font-size: 19px;line-height: 20px;color:#222;">UnitedHealthcare launches new generative AI companion</a>
<div style="font-family:Helvetica, sans-serif; text-align:left;color:#999;font-size:11px;font-weight:bold;line-height:15px;">Apr 1st 2026, 13:45</div>
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<p><div class="col content" morss_own_score="4.955223880597015" morss_score="47.157216217761764">
<p>UnitedHealthcare <a href="https://www.unitedhealthgroup.com/newsroom/2026/2026-03-26-uhc-introduces-ai-companion-empowering-people-with-simpler-navigation-personal-experience.html">announced</a> Thursday it has launched a generative artificial intelligence companion to improve care coordination for its members.</p>
<p>The AI companion, dubbed <a href="https://www.uhc.com/news-articles/benefits-and-coverage/avery-ai-companion">Avery</a>, allows users to seek information on coverage, personal benefits, appointment scheduling, claim approval status, benefit explanations and more. </p>
<p>Eligible members can access the tool through UnitedHealthcare’s app or myuhc.com. </p>
<p>Avery was trained using a “tremendous amount of data” across the entire system, United HealthCare Chief Data and Analytics Officer Craig Kurtzweil told Fierce Healthcare.</p>
<p>Patterns were created using advocate conversations and voice calls, and the AI bots are then “fine-tuned” until questions using digital data are correctly answered, a spokesperson from UnitedHealthcare said. It is governed by the system’s <a href="https://www.unitedhealthgroup.com/uhg/what-we-do/artificial-intelligence/ai-responsible-use.html">responsible use policy</a> with review and approval from the <a href="https://www.unitedhealthgroup.com/uhg/what-we-do/artificial-intelligence/ai-responsible-use.html">AI Review Board</a>.</p>
<p>If a member has additional questions, the tool will automatically transfer to a representative for a live call.</p>
<p>However, <a href="https://www.unitedhealthgroup.com/newsroom/2026/2026-03-26-uhc-introduces-ai-companion-empowering-people-with-simpler-navigation-personal-experience.html">90% percent of users</a> during Avery’s rollout have not requested additional assistance, Kurtzweil said. </p>
<p>When additional assistance is required, according to Kurtzweil, Avery’s “unique ability” to translate digital conversations into conversations with advocates makes the process easier. </p>
<p>Kurtzweil said the organization is constantly looking to improve the consumer experience and ensure the program’s accuracy. </p>
<p>Aside from further support requests, quality is measured by accuracy, completeness, resolution and time, the spokesperson confirmed. </p>
<p>“People want health care to be easier to use and tailored to their personal needs,” said Dan Kueter, UnitedHealthcare commercial business CEO, in the announcement. “Avery is one way we are responding to consumer demand for a more coordinated and simpler experience and enabling our members to focus on what matters most: getting and staying well.”</p>
<p>Avery is currently available to approximately 6.5 million UnitedHealthcare employer-sponsored health plan members and 160,000 Medicare Advantage members. The organization plans to expand the tool’s reach to a total of 20.5 million members by the end of 2026. </p>
<p>The new companion is part of UnitedHealth Group’s ongoing investments in AI, with a planned $1.6 billion investment in 2026, the announcement said. </p>
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<p><strong>Forwarded by:<br />
Michael Reeder LCPC<br />
Baltimore, MD</strong></p>
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